Last updated: 26 October 2026
Damaged, faulty or wrong items
If your order arrives damaged, has a printing fault or missing cards, or isn't what you ordered, tell us within 14 days of delivery and include a photo. We will send a free replacement — or a full refund including shipping if you prefer — and cover any return postage.
Missing cards? Just email us with your order reference and which cards are missing, and we will send replacements.
Changed your mind?
You can return items within 14 days of delivery if they are:
- unused, and the card game is still sealed in its original packaging, and
- in the same condition you received them.
For change-of-mind returns, you pay the return postage, and the original shipping charge is not refunded. We recommend a tracked service, because we can't refund a return that doesn't reach us.
How to start a return
- Email hello@asanticards.com within 14 days of delivery.
- Include your order reference (it starts with “ASANTI-” and is in your confirmation email), the items you want to return, and the reason — with photos if anything is damaged.
- We will reply with the return address and next steps. Please don't send items back before hearing from us.
Refunds
- Once we receive and check your return, we refund you to your original payment method through Paystack within 10 business days.
- Your bank or mobile money provider may take a few extra days to show the refund.
- Damaged or faulty items are refunded as soon as we have confirmed the problem from your photos — usually without needing the item back.
Cancelling before dispatch
Changed your mind before your order has shipped? Email us with your order reference and we will cancel it and refund you in full, including shipping.
Orders outside Ghana
The same policy applies to Diaspora orders. Because international return postage can be expensive, please contact us first — for damaged or faulty items we will always arrange a replacement or refund at no cost to you.
Your legal rights
This policy is in addition to your rights under consumer protection law in Ghana and in your own country, and does not affect them.
Contact
ASA NTI, Accra, Ghana · hello@asanticards.com